Frequently Asked Questions...

Is My Chart a Reward Chart?
My Chart is not specifically a reward chart, but more a routine chart to help establish good behaviour patterns and independence during daily morning routines. You can tailor My Chart though, by using it to suit your parenting style. If rewarding your child's behaviour is a motivating factor, you can use the smiley faces once tasks have been completed to countdown to a reward. The toilet training set can also be used for Potty Training in the slightly younger age group. All ages respond to positive affirmation.
How and where can I use My Chart?
As a big fan of removable wall hooks and wall Velcro, My Chart has been designed to be easily used with these products. Strong fridge magnets with a clip work well too if you prefer to stick things on your fridge or whiteboard. You could also use Blutack. Please see our 'how to use' page for further detail.
Can I buy a chart for someone else’s child and have it mailed directly to them?
Absolutely! Here at My Chart we encourage any family and friends to look at My Chart as a great gift for any household that may need a little help getting organised. All orders are wrapped and addressed to the child personally (who doesn’t love receiving parcels!) to start the My Chart experience in a positive way!
Can more than one child use an individual board?
Not effectively. My Chart is designed to be used by only one child at a time. My Chart offers routine charts for different age groups (including a toilet/potty training chart) to best help you tailor a chart to your needs, and it is also available in several colours to help personalise to each individual child in your home, or to your own decor tastes.
Are individual Visual Cards available?
Good news! Select Visual Cards are sold individually to help you better tailor My Chart to suit your child's routine.
Can I purchase replacement cards?
Please contact us if the dog has eaten a card (or maybe call the vet first!) or one has been lost to the vortex ‘under the fridge’. We may be able to help.
When will I receive My Chart?
Once payment has cleared, you will receive notification that your order has been sent. We use regular snail mail through Australia Post, and post on Monday and Saturday mornings. Once your order is posted it becomes the responsibility of Australia Post. You can find their delivery guidelines at www.auspost.com.au
Do you Express Post?

Yes we Express Post Australia wide. Just select the Express Post shipping option in the checkout.

Do you ship internationally?

Yes - we ship worldwide.
You may need to contact us for further details.

Do you charge GST?

My Chart does not currently charge GST.

I don't have a paypal account. Can I still make payments?
Yes, you sure can. Complete checkout as normal and once you are redirected to the Paypal page select 'PAY WITH A CREDIT OR DEBIT CARD' under the 'CHOOSE A WAY TO PAY' section. Complete payment as per instructions.
What are my payment options?
We process payments securely through Paypal. 
Please note: You don't need a paypal account to pay using credit card. Complete checkout as normal and once you are redirected to the Paypal page select 'PAY WITH A CREDIT OR DEBIT CARD' under the 'CHOOSE A WAY TO PAY' section. Complete payment as per instructions.
Paypal won't play! What now?
My Chart has no control over the the temperamental nature of Paypal, and Payapl also has many hidden security features in place to protect you, but can also hinder your payment process. 
If Paypal is having a moment, walk away and try again in a few minutes or try on a different server. If Paypal still won't process your order, hit up Paypal's FAQ's for an answer. If no joy can be found there either, contact us for further payment details.
Is My Chart available in stores?
My Chart is a dedicated direct online retail distributor.
What does that mean?? My Chart is only available here on the website...and maybe one or two other websites, but not in stores.
Is My Chart easy to keep clean?
Definitely! With all sorts of nasties going around and Little Hands always touching My Chart during daily use, My Chart is designed to be ‘cleaning friendly’. A gentle wipe over with a damp cloth will have it looking sparkly and new again.
Do you have a Chore Chart?
My Chart does not currently produce a chore chart, but it is on our drawing board. If you have some ideas you would like to see added to My Chart's range, please contact us. We would love to hear your feedback and successes.